Technical Advisor

Job Description:

Desjardins Auto Group – Collection is currently seeking a motivated Technical Advisor to join its team. This role is essential to enhancing the customer experience and ensuring the highest standards of service. If you are passionate about vehicles and customer satisfaction, this position is an excellent opportunity to contribute to our mission of excellence. Responsibilities Provide expert technical advice to customers regarding vehicles. Greet customers and assess their maintenance and repair needs. Provide accurate cost and time estimates. Ensure seamless communication between technicians and customers throughout the entire process. Deliver a positive customer experience from start to finish. Collaborate with the sales team to maximize customer satisfaction. Stay current on market trends and new automotive technologies. Ensure compliance with company policies and procedures. Maintain accurate records of interactions and transactions with customers. clients.

Develop and maintain strong client relationships through exceptional service.

Qualifications

• Experience as an automotive service advisor or in a related field.
• Knowledge of Reynolds (Era-Ignite) is an asset.
• Basic knowledge of automotive mechanics.
• Solid knowledge of the brand and its features.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Attention to detail and excellent problem-solving skills.
• Customer-focused and passionate about providing outstanding service.

 

Salary: $27.58 to $37.03 per hour

Job Type: Full-time, Permanent, 4 days per week.

Work Location: On-site

 

Are you passionate about customer service and the automotive industry? Join our team today and help deliver an exceptional experience to every one of our customers!